Our community website was developed to serve as an informative resource for both our neighborhood and our local community. Please feel free to contact us with your comments and suggestions.
CRIME WATCH UPDATE
The deputies in Copperfield and Wheatstone are noticing an increase of graffiti in the neighborhoods. If you notice anyone tagging pools, fences or playground equipment or any other property in our parks or schools please contact the non-emergency line of the Harris County Sheriff Department at 713-221-6000. With your help we can eliminate the graffiti in our neighborhoods.
GFL RESIDENTIAL SOLID WASTE & RECYCLING COLLECTION
WCA, a GFL Company has become one with GFL Environmental (''GFL). Many residents maybe unaware of such changes. These changes come with some very important distinctions on how we handle your account, from how you log in online, to paying your bill with our new MyAccount system. Please review these changes carefully below, as several of our former functions are finding a new home and will not be migrated to the new system.
Please note that current standing automatic payment methods, including Autopay and eBilling, will not automatically transfer to GFL.
To re-enroll in automatic payments and manage your GFL account, you will need to create a login for our online customer portal, MyAccount, at myaccount.gflenv.com.
In order for GFL to maintain low service rates, all homeowners must be registered and accounts must be in good standing. Continued high delinquency rates could possibly lead to termination of services for all residents through-out Copperfield Community.
If you are having service issues, please contact GFL via email or by phone for prompt resolution.
Please share this information with your neighbors who maybe unaware of such changes.
Please understand trash service is NOT included in your annual HOA assessments. If the CCA were to go to neighborhood billing your assessments would increase by a minimum of $200 annually depending on if your village was doing trash only or trash and recycling plus curb or back door service.
As a resident you can help us keep your rates low rate by:
- New to Copperfield please set up and account with GFL
- If you are on auto pay please make sure your checks have been update to the new WCA to GLF’s addresses
- If you are not receiving a quarterly please call GFL to ensure your account was transfer correctly
Changes Concerning your account:
- Please note that current standing automatic payment methods, including Autopay and eBilling, will not automatically transfer to GFL.
- To re-enroll in automatic payments and manage your GFL account, you will need to create a login for our online customer portal, MyAccount, at myaccount.gflenv.com. You will be able to do this starting July 1, 2021. Please note that you will not be able to link your account before this date. More information and step-by-step setup guidelines can be found on our website at gflenv.com/creating-your-myaccount/.
- You have been provided with an expanded account number which is located at the top of the invoice enclosed with this letter. This account number will appear on all future invoices and can be used to create your new online account at myaccount.gflenv.com.
- Once you’re set up in MyAccount, you’ll be able to easily manage your services, billing, and payment preferences. If you have urgent questions regarding your balance, please contact your local GFL branch.
If you have any questions or concerns, please don’t hesitate to reach out to us at the following:
Please click here to see how to set up your account.
WCA/GFL Work Specification
A. Regular collection days for all communities will be Tuesday and Friday. Household waste will be collected at the backdoor and or garage for the sections of the Association with backdoor and or garage service. The trash must be accessible and visible from the street, WCA/GFL personnel will not go behind any gates to access the household waste. Household waste will be collected at the curb for the sections of the Association with curbside service. All waste must be in place by 7:00 A.M. Household waste must be either in containers or bags not exceeding sixty-four (64) gallons or fifty (50) pounds. Household garbage is defined as waste generated inside the house, exclusive of any construction or remodeling debris or any other waste defined in this Contract. Trees, shrubs, and brush trimmings must be bundled in lengths no greater than four (4) feet with no branch diameter exceeding three (3) inches. The bundling is required to allow quick pick-up and size limitations are required to avoid damaging the equipment in the crushing process.
B. Heavy trash or bulk items must be placed at the curbside by 7:00 A.M. every Tuesday and Friday. Small pieces of furniture, appliances, carpet (up to one room, rolled up to four feet wide and weigh less than fifty pounds), and cardboard boxes (flattened). By Federal Law, refrigerators, freezers, or any other items containing Freon must be drained of Freon and have an accompanying bill to validate service was performed. Items excluded from normal collection are construction material, wood fencing, dirt, rocks, bricks, concrete, tires, and batteries, motor oil, cooking oil, waste generated by a private contractor or any materials or items deemed hazardous materials. WCA/GFL will leave a tag explaining the reason for non-collected item(s). For a special collection of other than normal amounts or bulk items, if notified in advance, WCA/GFL will meet with a resident prior to collection day to determine a price. If a resident does not notify WCA/GFL of such a special pick-up before its scheduled day, then WCA/GFL will leave a notice for the resident to contact WCA/GFL during normal office hours before the next scheduled pick-up day.
C. Household recycling must be placed at the curbside by 7:00 A.M. WCA/GFL will collect residential recyclables located curbside in the eighteen (18) gallon bin or the forty-eight (48) gallon cart supplied by WCA/GFL. If a bin or cart needs to be replaced, contact customer service for delivery of a replacement bin or cart. Current items being collected are paper including newspaper, magazines, phone books, catalogs, junk mail, envelopes, file folders, computer paper, construction paper, colored paper, corrugated cardboard boxes (flattened and bundled) cereal and soda/beer boxes, gift boxes, wrapping paper; containers including aluminum cans, aluminum foil, plastic bottles/jugs/buckets #1 through #7, glass bottles or jars. Excluded Items are Styrofoam, metal pots and pans; scrap metal like nails; screws; gutters; and copper. If the market price for anyone (1) or all the commodities designated to be collected drop to the point that such materials can no longer be sold or processed, WCA/GFL will remove that item(s) from the list of those items to be recycled and notify the residents. WCA/GFL will communicate any changes in recycling to residents.
Easton Commons – Recycling will be serviced on Friday.
Middlegate - Recycling will be serviced on Friday.
Northmead - Recycling will be serviced on Friday.
Southcreek - Recycling will be serviced on Tuesday.
Southdown- Recycling will be serviced on Tuesday.
Westcreek - Recycling will be serviced on Tuesday.
If you have any questions or concerns, please contact us by using the dedicated email address for Copperfield - CLICK HERE TO EMAIL
WATER DISTRICTS VIEWER WEBSITE
Copperfield consists of seven different Municipal Utility Districts. Whichever one that you pay your water to bill is the one that you should sign up for alerts from, if possible. Here is a website that can help you find which MUD you are in - Water Districts Viewer.
USPS CLUSTER MAILBOXES
In recent months we have been made aware of mailbox vandalism and damage to many of the cluster boxes in the community. It has come to our attention that the Post Office has recently been telling their customers in the last few weeks that the various Associations are responsible for these repairs, which is not the case. The USPS is responsible for these boxes and some information that they have presented to some homeowners even states this to be the case. Their article states that whoever installed the boxes and whoever provides the owner with their keys is who is responsible for them, which for Copperfield is the Post Office. In addition, they have been repairing and replacing the boxes in the past and up until about a month ago, were telling us that the damaged boxes were on a list for replacement.
We hate that the Post Office is putting their customers in this position but the HOAs have never maintained the mailboxes and therefore have never budgeted for or set up processes for repairs or replacements. We urge all residents to push back to the Post Office for the repairs to be completed. Please see the website below for further information.
If you have been a victim of a mailbox break in, homeowners are advised to individually report the theft to USPS at 877-876-8455. You will speak to an intake person. Provide as much information as possible (who, what, when, where, etc.) If you know what was stolen that is a big benefit for the case and if you have video from a home camera or a neighbor's camera, that is helpful.
Hot spot areas are determined by the number of cases reported in specific areas. So, it is really important that all residents that have been affected by these thefts are reporting it.